Frequently Asked Questions

After logging into your account, click the “My Account” button at the top right of the page and click “Account Settings” followed by the “VIP Subscription” dropdown option.

Here, you can see your membership status and expiration/renewal date, payment method on file, previous payments made, and profile information.

There are a few possible reasons why you can’t see your membership information.

The most likely reason is that you purchased your VIP, VIP Gold, or VIP Platinum through one of the other Townhall Media sites (Townhall.com, PJMedia.com, RedState.com, HotAir.com, Twitchy.com, and BearingArms.com). You will need to log in to the site where you first purchased your membership to see your current membership status and information.

If you do not see an active membership after checking the other sites, it is likely you created an account with us but did not purchase a VIP membership. To purchase a membership, visit the site's subscribe page, log in to your account, and then select the membership you would like to purchase.

Another possible reason is that you may have purchased your membership under a different email. If you have multiple email accounts, try signing in with different emails to see if that is the case.

If you are unable to locate your account, please contact customer service.

If you know that you have a VIP membership but cannot log in, it may be because your password is incorrect. It also may be because when signing up for your membership, there was a spelling error in your email address, or your membership is associated with a different email address you use.

If you know your information to be correct, try holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data. Then try your login again.

If that fails, try resetting your password. Please see “How Do I Reset My Password?” below for assistance.

If all of these steps fail, please contact customer service.

If you have forgotten your password, click the “Login” button at the top right of the page, opening the login window. At the bottom of the login window, click the “Forgot Password” button. If your email address on file is up-to-date, you will receive a password reset link in your inbox with steps to update your password.

If you do not see the email, double-check that it is not in your spam/junk folder. If you still do not receive the password reset link, please contact customer service.

If you have forgotten your password but are still logged in to your account, you must log out before requesting a password reset link. If you try to access the link while logged in, the link will appear broken.

If you are checking the “Stay Logged In” box when logging in to your account but are still logged out after navigating to a different article, closing your browser tab, or closing your browser completely, double-check your browser settings.

If your browser settings are set to clear website and cookie data regularly or upon closing your browser, the “Stay Logged In” option will not work. We recommend checking that your browser is set to accept all cookies and website data for our sites. We also recommend adjusting anti-tracking settings.

If applicable, try whitelisting Townhall Media sites. We also recommend trying a different browser to see if it is a browser issue rather than a site issue.

If all troubleshooting measures fail, please contact customer service.

To update your email address, log in to your VIP account, click “My Account,” “Account Settings,” the “VIP Subscription” dropdown option, and go to the “Profile” tab. There, you can enter your new email address information and save your changes. If you try to update your email address but are told the new email address already has an account associated with it, the change will not be allowed. Please contact customer service for assistance.

If you are a VIP member and logged in to your account but cannot access VIP articles, podcasts, and videos, try logging out of your account and logging back in or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data.

You may also need to adjust your browser’s privacy settings to ensure all cookies and website data are allowed. If you are using an ad-blocker or VPN, you will likely need to turn those off as well.

Please note that if you are a regular VIP member of one site, you will not be able to access VIP articles on another. For example, if you purchase a regular Townhall VIP membership, you will be able to access VIP articles on Townhall only. To access VIP articles and remove ads on our other sites, you will need to upgrade to a VIP Gold or VIP Platinum membership.

To check which membership you purchased, please read, “Where Can I See My VIP Membership Information?”

To learn more about upgrading, please read, “I Am a VIP Member But Would Like to Upgrade to VIP Gold/VIP Platinum. Can I?” under “Upgrading.”

VIP Platinum members can now privately and directly message their favorite authors across the Townhall Media family!

To message an author, log in to your VIP account, click “My Account” and then “Messages.” You can also access messages by clicking “Account Settings,” the “VIP Platinum Benefits” dropdown option, followed by the “Check your messages” button.

Once on the direct messaging page, near the top right, click the red “Compose” button. A small window will open allowing you to enter your subject line, select which author you want to message, and type your comments. When you’re done composing your message, click “Send message.” Once an author responds, you will receive a notification on your account, shown by a red dot.

To access TownhallTV, click the “TownhallTV” option at the top of the site’s homepage. You can also access TownhallTV by clicking “Account Settings,” the “VIP Platinum Benefits” dropdown option, followed by the “Go to TownhallTV” button.

Once on the TownhallTV site, you will be prompted to log in where you will enter your email address and password associated with your VIP account. Once logged in, you can begin watching!

At this time, TownhallTV is only available via the web.

To access the Townhall Media Store, click the “Store” option at the top of the site’s homepage.

If you are a VIP Platinum member, you have an unlimited, lifetime 20% discount on the Townhall Store! To take advantage of this discount, you must enter your unique promo code found in your “Account Settings” at checkout. To find and copy your promo code, go to “Account Settings,” the “VIP Platinum Benefits” dropdown option, and click the “Copy Code” button on the far left. Pasting and entering the code at checkout will apply the discount.

To update your preferred payment method, visit your “Account Settings,” the “VIP Subscription” dropdown option, and the “Payment Methods” tab. There, click the green “Add Payment Method” button, enter your card or PayPal information, select if you want the new payment method applied to your active memberships, and click “Save Changes.”

To delete an old or inactive payment method, click the “Trash Can” icon.

If the system will not allow you to add a new card or the green “Add Payment Method” button is missing, try logging out of your account and logging back in or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data. You may also need to adjust your browser’s privacy settings to ensure all cookies and website data are allowed. If you are using an ad-blocker or VPN, you will likely need to turn those off as well.

If you continue to have trouble adding your new payment method, please contact customer service.

If you have an active VIP membership, you must have a payment method on file.

Once your membership expires or is canceled, you can delete your credit card/PayPal information.

At this time, we accept all major credit and debit cards. You also have the option of paying through PayPal. We do not accept checks at this time.

Yes! If you are a regular VIP or VIP Gold member but want to upgrade to a VIP Gold or VIP Platinum membership, please contact customer service. The cost of the upgrade will be prorated.

To change your commenting display name, above the comment section, find the message that states, “To change your display name, click here.” Following the link will take you to a page where you can update and save the username of your choice (as long as another user has not already taken it).

You can also update your commenting display name by going to “Account Settings” followed by the “Comment Settings” dropdown option.

To change your avatar photo, visit Gravatar.com and register for free with the same email address you use for your VIP membership account. Once registered and logged in, you can upload your avatar photo. Please note that Gravatar’s email registration is case-sensitive and must match your VIP account email address exactly. Gravatar’s FAQ section states it may take up to 24 hours for the photo to update on your commenting account, but it is usually much quicker than that. If you do not see your avatar photo update, log out of your account and log back in, as the site likely needs a refresh.

Commenting is exclusively for our VIP members, and bans only occur in extreme cases. If you receive a message that you have been banned from the comment section, this is likely a computer cookie issue, not an actual ban.

Try logging out of your account and back in or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data. Please note that the issue may be due to ad-blockers, a VPN, or other security software/extensions.

If these troubleshooting solutions do not solve the problem, please contact customer service.

While comments are no longer made through Disqus directly, Townhall Media sites still use Disqus’s infrastructure and tools to moderate and filter comments.

Townhall Media does have a banned word list. If a word on that list is used, the comment will be automatically deleted. Please note that the word filter cannot consider context and that some words on the list may be innocent but can also be used in a vulgar or explicit manner.

If you believe your comment was deleted in error, please contact customer service and we will review it. Comments containing slurs or racist language will not be tolerated, nor will comments threatening or advocating violence.

The comment section on articles should load automatically after logging in to your VIP account.

If the comment section does not load or you are prompted to log in again by the site or Disqus, try logging out of your account and logging back in or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data. We also recommend ensuring that your browser is up-to-date, accepts all cookies from our sites, and that if you are using an ad-blocker or VPN, they are turned off.

If these troubleshooting solutions do not solve the problem, please contact customer service.

At the bottom of every Townhall Media email is a “You can unsubscribe by clicking HERE” link. Clicking that link and following the prompts will unsubscribe your email from our lists.

If you do not see the unsubscribe link or continue to receive unwanted emails, please contact customer service.

If you are not receiving your daily newsletters, double-check that they are not going into your spam/junk folder.

If they are not in your spam/junk folder or your inbox, it may be that your email provider is blocking or holding our emails. In your email settings, try whitelisting Townhall Media newsletter email addresses.

If whitelisting our email addresses and checking your spam/junk folder does not work, try subscribing to them again.

If you still do not receive the newsletters in the coming days, please contact customer service.

Due to recent changes made by Apple, the Safari browser now blocks more cookies and website data than in the past. For this reason, Single Sign-On is not operational for VIP members using Safari.

If you are using Safari in Private Browsing Mode, please note that some articles or the site as a whole may not be functional as necessary cookies and website data are being blocked. We recommend using a normal Safari window.

If using Safari on iPhone, ensure cookies are allowed and try turning off “Prevent cross-site tracking” under “Safari” in iPhone “Settings.”

If using Safari on Mac, check the same settings mentioned above.

Please note that the issue may not be the browser depending on whether you use ad-blockers, a VPN, or other security software/extensions.

If these troubleshooting solutions do not solve the problem, please contact customer service.

The Firefox browser is notorious for blocking cookies and website data necessary for our sites to function. Most VIP members experiencing site issues use Firefox. However, Firefox will work if settings are adjusted.

If using Firefox, ensure the latest version is installed, adjust your Enhanced Tracking Protection settings, or turn off Enhanced Tracking Protection entirely by going to the “Shield” icon in the website address bar.

You can also try adding our sites specifically to your “Exceptions” list by clicking “Manage Exceptions…”

Please note that the issue may not be the browser depending on whether you use ad-blockers, a VPN, or other security software/extensions.

If these troubleshooting solutions do not solve the problem, please contact customer service.

If experiencing issues while using Microsoft Edge, go to the browser’s Tracking Prevention settings and ensure it is set to “Balanced” or “Basic.” You can also try adding our sites to the “Exceptions” list.

Please note that the issue may not be the browser depending on whether you use ad-blockers, a VPN, or other security software/extensions.

If these troubleshooting solutions do not solve the problem, please contact customer service.

If you receive a message asking you to turn off an ad-blocker but do not have one, check your browser settings to ensure all cookies are being accepted for our sites.

Some browsers come with built-in ad-blocking/cookie-blocking features. We recommend checking those settings to ensure all cookies and website data are allowed.

If you are using a VPN or running a computer security program like Norton, McAfee, or Malwarebytes, you may need to turn them off or adjust the settings in the program.

If you have an ad-blocker and have turned it off but are still receiving the pop-up, try closing and reopening your browser or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data.

If these troubleshooting solutions do not solve the problem, please contact customer service.

VIP members logged into their accounts should not see any ads on the site where they are a member.

If you are a VIP Gold or VIP Platinum member, you should not see ads on any of our sites when logged in..

However, if you are only a regular VIP member on one site, you will see ads on the others.

If you are logged in and seeing ads, we recommend logging out of your account and logging back in or holding down the “Shift” key and clicking the Refresh button in your browser to clear local cookies and site data.

If these troubleshooting solutions do not solve the problem, please contact customer service.