Recently, we recounted the ordeal that Gunsite Academy went through regarding credit card purchases. We didn’t break the news, that honor goes to the good people over at The Truth About Guns. However, we shared it, and I offered my thoughts on the matter.
That was three weeks ago.
It now seems that the mainstream media is finally catching up on the news. In particular, the New York Post.
Several gun-related businesses were suddenly — and without warning — disrupted in recent weeks when Intuit stopped processing credit card payments because sales were gun-related, The Post has learned.
Some of the payments stopped didn’t even involve firearms, but simply T-shirts and coffee mugs and gun safety classes, according to small business owners.
As a result, the businesses had to scramble to track down customers to get them to repay their bills after Intuit credited back to customers’ accounts the purchases — even if the T-shirt was already shipped or the class already taken, one businessman told The Post.
This, of course, alludes to what Gunsite had to deal with. To be sure, the Post did speak with Gunsite’s Ken Campbell about the incident, which is good. Campbell’s take was basically that if Intuit didn’t want to do business with Gunsite, then the feeling was mutual. Frankly, I think that’s the perfect response.
However, it seems Gunsite isn’t the only one having issues.
The Post also recounts the troubles of Georgia-based Honor Defense.
Honor Defense, a Georgia firearms maker that ships only to other dealers, had a similar experience with Intuit.
Gary Ramey, president of Honor Defense, told Gun Talk radio host Tom Gresham that Intuit “reversed charges” on his customers, as well.
Honor Defense could not immediately be reached for comment.
In other words, Intuit didn’t just make a one-time decision; they are apparently ceasing working with any firearm-related companies. Now, in a free market, that’s their right. They can make that decision, and I support their right to make that decision.
However, I also think this is something that other gun-related companies should be aware of.
My advice is to begin the process of moving off of Intuit right away. The last thing anyone needs is the headache of their credit card processor deciding to reverse the charges for products already shipped. While I suspect most in the firearm community will be quick to do the right thing by these companies, it’s still a whole lot of headache and heartache to deal with. No business can afford to redo work when it shouldn’t be necessary.
By going ahead and ditching Intuit now, you remove their ability to create these problems for a business.
Now, with all that said, I find the handling of this rather interesting. Usually, if a company is going to sever ties with another company, they tell them in writing and with a date that will go into effect. “As of 7/1/2018, we will no longer provide credit card processing services to you or any other firearm-related company,” for example.
However, this was both sudden and involved charges being reversed. This doesn’t sound like a company cutting ties. This sounds like a company trying to cut ties and hurt the other business as much as possible. I suspect they figured it would be impossible to get those charges back, figuring gun folks to be like most of the population who are dishonorable swine.
Too bad for Intuit that all it’s managing to do is make them look like petty, backstabbing schmucks.